Tenancy Information

If you are looking to rent a home, we can help you not only find a property, but also to guide you through every step of your journey.

To protect both tenant and landlord rights you will have to go through a series of checks, referencing and sign tenancy agreements. We will help you at every stage of the complex rental process, including making and agreeing an offer. Brown & Brand use Goodlord our referencing platform, to carry out the required checks, please read this guild to help you understand the process.

Whether an individual, a whole family or a corporate tenant, Brown & Brand are here to help you find the right home for your needs.

Our lettings experts will guide you through everything, from what must be done on move-in day, to managing a smooth end of tenancy when you want to move on.

As an ARLA Propertymark protected firm, Brown & Brand are always kept up to date with the latest lettings industry knowledge and requirements, sharing their expertise and resources to give clear and honest advice to applicants, tenants, and landlords alike.

Tenant Scale Of Charges

The rules for how fees will be charged for Assured Shorthold Tenancies (AST) are different to how fees will be charged for Non-Housing Act Tenancies (NHA)

Assured Shorthold Tenancies (AST)

An AST is the most common type of tenancy if you rent from a private landlord or letting agent. You usually have an AST if:

  • You don’t share any accommodation with your landlord and they live elsewhere
  • the rent is less than £100,000 a year
  • the tenant is an individual and is using the property as their main home

Permitted payments prior to the tenancy commencing
(payable to Brown & Brand 'the Agent' or Goodlord our ‘referencing platform’)

Holding Deposit: 1 week's rent (Calculated by monthly rent x 12 divided by 52) Should the tenancy commence successfully; this holding deposit will be offset towards your first month's rent.

Tenancy Deposit:

Annual rent less than £50,000: 5 weeks' rent (Calculated by monthly rent x 12 divided by 52 x 5)
Annual rent more than £50,000: 6 weeks' rent (Calculated by monthly rent x 12 divided by 52 x 6)

This deposit will be registered with the TDS Custodial (Tenancy Deposit Scheme) who is a government-approved, award-winning deposit protection scheme.

The TDS will hold our tenants deposit in full, towards any dilapidations or rent arrears that may have accrued by the end of the tenancy. Should there be none of the afore mentioned, a full refund will be sent to the tenant/relative person, as per the terms & conditions of the Tenancy Deposit Scheme.

First Month rent payable in advance:
Upon signing a tenancy agreement, the agreed first month’s rent is payable prior to taking possession.

Relevant required letting payments
A tenant will be required to pay the agreed monthly rent in advance, by banker’s standing order on or before the first day of the next rental period and thereafter each calendar month from the commencement of the tenancy to vacant procession. As well as paying this rent in full, it will be a requirement to make the following - (payable to the provider) if permitted and applicable:

  • Utilities - gas, electricity, water
  • Communications - telephone and broadband
  • Installation of cable/satellite
  • Subscription to cable/satellite supplier
  • Television licence
  • Council Tax

Other permitted payments
Any other permitted payments, not included above, under the relevant legislation including contractual breaches are, but not isolated to:

Change of Sharer/ Variation of contract
Up to £50 for one new reference and providing a new tenancy agreement, or for any reasonable costs incurred if these are higher than £50.

Early termination (at landlord's discretion)
All costs, fees and charges incurred by the landlord for allowing early termination including the agent’s existing or re-letting fees.

Late, unpaid, returned rent payments
3% above the base rate of Bank of England per annum, calculated daily.

Lost keys
Any cost for the replacement of keys, fobs, security devices or associated items which have been lost, damaged or broken. The above charges are in line with Government regulations

Tenant protection

Property Redress
We are members of a property redress scheme. The name of our provider is:
TPOS, Milford House, 43 - 55 Milford Street, Wiltshire, SP1 2BP Tel: 01722 335458

Client Money Protection
We have client money protection. The name of our scheme is:
Propertymark Client Money Protection Scheme, Arbon House, 6 Tournament Court, Edgehill Drive, CV34 6LG
Tel: 01926 417763

ARLA Propertymark Members
Arbon House, 6 Tournament Court, Edgehill Drive, Warwick, CV34 6LG

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